01Operational DataWe collect data needed for accounts, access, support, payments, and security.
02No Sale of DataPersonal information is not sold and is shared only for legitimate service needs.
03Security MonitoringLogin, session, and activity signals help protect accounts and prevent abuse.
1. Information we collect
We collect only the information needed to operate the website, manage accounts, provide support, process access requests, and protect the service.
- Account information: username, email address, role, registration date, approval status, access period, membership status, lock/ban status, and account notes required for administration.
- Contact and support information: messages, topic selection, email address, ticket information, uploaded support archives, and technical details you choose to send.
- Payment-related information: payment confirmation details, payment references, plan type, approval records, and renewal records. Card or bank processing may be handled by third-party payment providers.
- Technical information: IP address, browser details, device/session data, timestamps, pages/actions used, login attempts, errors, and diagnostic information.
- Cookies and session data: information required to keep you logged in, protect forms, enforce session rules, and remember essential security state.
2. How we use information
- To create, approve, manage, lock, suspend, or remove accounts.
- To confirm payments, activate access, manage temporary access, premium access, and annual membership renewal.
- To provide support, reply to questions, review bug reports, and investigate solution issues.
- To operate tools, protect protected pages, and keep the service stable.
- To detect account sharing, unauthorized access, abuse, fraud, reverse-engineering attempts, malicious uploads, and other rule violations.
- To keep audit records for safety, dispute review, payment review, and service administration.
3. Security monitoring
DSTVAGIMMO may monitor login activity, session activity, device changes, usage patterns, support activity, uploaded file metadata, and tool activity to protect accounts and the service. This monitoring is used to prevent unauthorized access, account sharing, abuse, and unsafe use.
Suspicious activity may cause account review, extra verification, lock, suspension, permanent ban, or refusal of support.
4. Support files and messages
When you send a support ticket or upload an archive, we use that content only to understand the reported issue, investigate the request, and keep a support record. Do not include passwords, unrelated customer data, or unnecessary confidential material in support messages or uploaded archives.
Support requests must be written in English and include enough technical detail to be reviewed.
5. Payments and third-party services
Payments may be handled by external payment services. Those providers may collect and process payment information according to their own privacy and security policies. DSTVAGIMMO may keep payment confirmation records needed to approve access, resolve disputes, and manage renewal status.
6. Cookies
Cookies and similar browser storage may be used for login sessions, form protection, security checks, and essential website behavior. If you block essential cookies, some parts of the website may not work correctly.
7. Sharing of information
We do not sell personal information. Information may be shared only when needed for website operation, payment processing, support handling, legal compliance, security investigation, abuse prevention, or protection of DSTVAGIMMO rights and users.
8. Data retention
Account, payment, support, login, security, and audit records may be kept for as long as needed to operate the service, prove access/payment decisions, investigate abuse, protect the website, resolve disputes, and comply with legal or administrative obligations.
9. Your choices
You may contact support to request review of your account information, ask questions about your data, or request account closure. Some records may be retained when needed for security, payment, abuse prevention, legal, or audit reasons.
10. Children
DSTVAGIMMO is not intended for anyone under 18 years old. Accounts and purchases must be made by adults or legally authorized business users.
11. Changes to this policy
This Privacy Policy may be updated when the website, payments, support, security process, or legal requirements change. The updated version is effective when posted on this page.
12. Contact
Privacy questions can be sent through the support contact channel.
