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Use this page for payment questions, solution questions, access questions, and account questions. Messages must be written in English and include clear details.
Payment Questions
Send payment confirmation questions, access plan questions, renewal questions, and order reference details.
Solution Questions
Ask if a listed solution is suitable for your module, vehicle, ECU, file type, or repair case.
Support Rule
All messages must be in English and must describe the issue clearly. Incomplete messages may not receive an email answer.